Terms & Conditions

Refunds, Returns & Exchange Policy
Effective 26 November 2025

1. Authenticity Guarantee
1.1 Rauthentic provides a lifetime authenticity warrenty of every item sold. Each item undergoes a strict authentication process and is fitted with an authenticity tag as proof of verification.
1.2 The authenticity tag must remain intact and unaltered. Once the tag is cut, tampered with, or removed, the item will no longer be eligible for refund, return or exchange.

2. Refunds, Returns and Defect Claims
2.1 Requests for a refund or return under the Clause 1 Authenticity Guarantee must be submitted with proof of purchase. It may come in the form of, but not limited to, a sales receipt, a screenshot of payment or chat history, or a video showing the transaction during physical events. Only the original purchaser of the item(s) may submit such claims.
2.2 For defect or delivery damage claims, customers must provide an unboxing video as supporting evidence. This requirement applies only to items delivered by the courier, provided that this issue was not stated during the transaction. Customers have up to three (3) days to report any defects. Defect coverage refers to issues that affect the usability of the shoe or any discolouration that is severe enough to cause a visible change in colour when viewed.
2.3 Defect and damage claims are not applicable for self collection transactions, meet up transactions, in‑store event purchases or for items bought in used condition. Such items may only be refunded if the item is deemed to be inauthentic.
2.4 All returned items must remain in their original condition with the authentication tag attached. If the returned item is not in its original condition or if the authentication tag is tampered with, the refund request will be rejected and customers may be required to pay two‑way delivery fees of not more than five (5) Singapore dollars per way per item.
2.5 Refunds for eligible cases will be processed once the returned item is received. No delivery fees will be charged if the refund request is approved. Customers may choose either:
• Courier pickup from their doorstep
• Drop off at designated drop off points around Singapore
For more information on drop off points, customers may contact us directly.

3. Minor Quality Control Issues
3.1 Customers should be aware that certain pairs may exhibit minor factory quality control issues. Older pairs might exhibit signs of discolouration. These issues that do not affect the usability of the item shall not constitute grounds for refund, return or exchange.

4. Delivery Issues
4.1 Rauthentic is not liable for damages that occur during delivery. However, Rauthentic will assist customers in submitting claims to the courier company where possible.

5. Final Decision
5.1 All refund, return and exchange decisions shall be subject to Rauthentic’s final discretion.

6. Changes to Terms and Conditions
6.1 Rauthentic reserves the right to update these Terms and Conditions at any time. Any previous version will be void once a new version is published.