Terms & Conditions

Refunds, Returns & Exchange Policy
Effective 26 November 2025

1. Authenticity Guarantee
1.1 Rauthentic guarantees the authenticity of every item sold. Each item undergoes a strict authentication process and is fitted with an authenticity tag as proof of verification.
1.2 The authenticity tag must remain intact and unaltered. Once the tag is cut, tampered with, or removed, the item will no longer be eligible for refund, return or exchange.

2. Refunds, Returns and Defect Claims
2.1 Requests for a refund or return under the Clause 1 Authenticity Guarantee must be submitted within three (3) days of receiving the item.
2.2 For defect or delivery damage claims, customers must provide an unboxing video as supporting evidence. This requirement applies only to items delivered by the courier. Customers have up to three (3) days to report any defects. Defect coverage refers to issues that affect the usability of the shoe or any discolouration that is obvious enough to cause a visible change in colour when viewed.
2.3 Defect and damage claims are not applicable for self collection, meet up transactions or in‑store event purchases. Items purchased from these transaction methods may only be refunded if the item is deemed to be inauthentic.
2.4 All returned items must remain in their original condition with the authentication tag attached. If the returned item is not in its original condition or if the authentication tag is tampered with, the refund request will be rejected and customers will be required to pay two‑way delivery fees of not more than five (5) Singapore dollars per way per item.
2.5 Refunds for eligible cases will be processed once the returned item is received. No delivery fees will be charged if the refund request is approved. Customers may choose either:
• Courier pickup from their doorstep
• Drop off at designated drop off points around Singapore
For more information on drop off points, customers may contact us directly.

3. Minor Quality Control Issues
3.1 Customers should be aware that certain pairs may exhibit minor factory quality control issues. These issues do not affect the usability of the item and shall not constitute grounds for refund, return or exchange.

4. Delivery Issues
4.1 Rauthentic is not liable for damages that occur during delivery. However, Rauthentic will assist customers in submitting claims to the courier company where possible.

5. Final Decision
5.1 All refund, return and exchange decisions shall be subject to Rauthentic’s final discretion.

6. Changes to Terms and Conditions
6.1 Rauthentic reserves the right to update these Terms and Conditions at any time. Any previous version will be void once a new version is published.

Rauthentic – Consignment Terms & Conditions
Effective 19 September 2025

1. Ownership and Authenticity
1.1 All items consigned with Rauthentic must be owned by the consignor and guaranteed authentic.
1.2 Rauthentic reserves the right to refuse any items deemed counterfeit, stolen, or inauthentic.

2. Pricing
2.1 Consignors may set the selling price for their items.
2.2 Price adjustments can be requested at any time with prior notice to Rauthentic.

3. Payment
3.1 Payments to consignors will be made via PayNow or Bank Transfer.
3.2 Payments will be processed within seven (7) days after the item has been sold and the sale is finalised.

4. Condition and Liability
4.1 All consigned items are sold “as-is” in their current condition.
4.2 Rauthentic is not responsible for loss or damage caused by unforeseen circumstances, including but not limited to fire, theft, natural disasters, or weather-related damage such as humidity, yellowing, or shoe degradation. Reasonable precautions have been taken, including storing items in air-conditioned warehouses, using silica gel, and keeping items away from direct sunlight or heat sources.

5. Consignment Period
5.1 Consignors may retrieve their items at any time. Requests must be made in advance and allow up to five (5) working days for collection. Requests made within seven (7) days before or after formal Rauthentic events are subject to approval.

6. Optional Shipping Assistance
6.1 If a consignor sells an item independently, Rauthentic can assist with shipping to the customer for a flat fee of $8 per item.

7. Changes to Terms & Conditions
7.1 Rauthentic reserves the right to amend these terms and conditions at any time without prior notice.