Terms & Conditions

Refunds, Returns & Exchange Policy
Effective 20 September 2025

1. Authenticity Guarantee
1.1 Rauthentic guarantees the authenticity of every item sold. Each item undergoes a strict authentication process and is fitted with an authenticity tag as proof of verification. If any item is proven to be inauthentic, a full refund will be issued.
1.2 The authenticity tag must remain intact and unaltered. Once the tag is cut, tampered with, or removed, the item will no longer be eligible for refund, return, or exchange.

2. Eligibility for Refunds & Returns
2.1 Refund or return requests under the authenticity guarantee must be submitted within seven (7) days of receiving the item. Customers are required to record a video of the unboxing process to support any claims relating to delivery damage or discrepancies.
2.2 All returned items must remain in their original condition with the authentication tag attached.

3. Minor Quality Control Issues
3.1 Customers should be aware that certain pairs may exhibit minor factory quality control issues. These issues do not affect the usability or wearability of the item and shall not constitute grounds for refund, return, or exchange.

4. Delivery Issues
4.1 Rauthentic is not liable for damages that occur during delivery. However, Rauthentic will assist customers in submitting claims to the courier company where possible.

5. Final Decision
5.1 All refund, return, and exchange decisions shall be subject to Rauthentic’s final discretion.

6. Changes to Terms & Conditions
6.1 Rauthentic reserves the right to make changes to these Terms & Conditions at any time. Any previous version of the Terms & Conditions will be void once a new version is published.

Rauthentic – Consignment Terms & Conditions
Effective 19 September 2025

1. Ownership and Authenticity
1.1 All items consigned with Rauthentic must be owned by the consignor and guaranteed authentic.
1.2 Rauthentic reserves the right to refuse any items deemed counterfeit, stolen, or inauthentic.

2. Pricing
2.1 Consignors may set the selling price for their items.
2.2 Price adjustments can be requested at any time with prior notice to Rauthentic.

3. Payment
3.1 Payments to consignors will be made via PayNow or Bank Transfer.
3.2 Payments will be processed within seven (7) days after the item has been sold and the sale is finalised.

4. Condition and Liability
4.1 All consigned items are sold “as-is” in their current condition.
4.2 Rauthentic is not responsible for loss or damage caused by unforeseen circumstances, including but not limited to fire, theft, natural disasters, or weather-related damage such as humidity, yellowing, or shoe degradation. Reasonable precautions have been taken, including storing items in air-conditioned warehouses, using silica gel, and keeping items away from direct sunlight or heat sources.

5. Consignment Period
5.1 Consignors may retrieve their items at any time. Requests must be made in advance and allow up to five (5) working days for collection. Requests made within seven (7) days before or after formal Rauthentic events are subject to approval.

6. Optional Shipping Assistance
6.1 If a consignor sells an item independently, Rauthentic can assist with shipping to the customer for a flat fee of $8 per item.

7. Changes to Terms & Conditions
7.1 Rauthentic reserves the right to amend these terms and conditions at any time without prior notice.